Troubleshooting Guide
Problem: Downloading the V33.0 .exe file gives the following error: Solution: Either ask your Systems Administrator to permit the file download, or try to download the zipped version of the software. The zipped version of the software is available on the homepage of the Online Administration Sytem directly below the .exe file.
Problem: When running V33.0 ACCA CBE Examiner Setup.exe as an administrator the following error appears: Cause: The CBE user account for installing Examiner does not have permission to retrieve the list of Windows processes running on the PC. Solution: Please ask your Centre IT to update user permissions. It is important to note that the permissions…
Problem: I cannot locate the ResultFiles folder. Solution: To resolve this issue, please follow the steps below: Right click the shortcut to Examiner. Select Properties. Look at the start in path of Examiner – you can see this highlighed below: This is the path to the ACCA CBE server share where you will find the results folder…
Problem: The Examiner machine will not start. Cause: If Examiner has previously crashed, Examiner.exe may still be running. Solution: Try checking Task Manager using CTRL + ALT + DEL to check if Examiner.exe is running. You can then end the process. After you have done this reboot the computer and ask the student to restart…
Problem: Examiner gives you an error ‘Config file: \\SERVERNAME\CBE Share\configs\ACCA_32_0.cfg Does not exist or cannot be identified.’. Cause: There is no read write permission, or configuration file cannot be found. Solution: To resolve this, please ensure that the machine in question is connected to the CBE Share folder, and ask your Centre IT to ensure…