Troubleshooting Guide
We need to ensure that our software will run smoothly, and provide an enjoyable student experience. The minimum technical requirements allow us to ensure that students will enjoy a responsive and undisrupted exam. If the minimum technical requirements are not met this can lead to problems before, during or after exams.
Problem: After a power cut, SNA shows that there are no tokens to download. Cause: When SNA restarts any used or in use tokens will no longer show. Solution: Ask the student to login to examiner again and they will be able to resume the exam. In cases where there is a poor network connection,…
Problem: My internet keeps going down. Solution: Please raise this directly with your centre IT Support, or your Internet Service Provider. It’s important to remember that the internet is required to create and download tokens, and upload results. You also need to be connected to the internet at the start and end of all exams. If…
Problem: I am replacing the file server at my centre. What do I have to do? Solution: To move the file server, we have to unallocate the location that was updated when you installed the CBE Software. To do this, you must contact the ACCA CBE Team (cbe@accaglobal.com) We will then verify your update and make…
Problem: When starting SNA\Examiner, a message appears as shown below. SNA Error Cause: Incorrect regional settings were detected on the machine. Solution: On the machine showing the error message, open system regional settings dialog. This can be accessed by searching Regional Settings in the start menu. You should then set the regional settings as shown…
Question: Is it possible to run the full exam system on one server and remote onto the server to carry out exams? Answer: ACCA do not allow exams to be held in this way – remote Desktop is a blocked process . For further information, please refer to the CBE Architectural Overview and System Requirements…
Question: Is it possible to run the entire exam system on a single PC? Answer: It is not permitted to run exams in this way. For more information, please refer to the CBE Architectural Overview and System Requirements document provided in the CBE Lounge.