Troubleshooting Guide
Problem: In the Online Administration System the completed exam does not have an end date or a score. Cause: The exam may be incomplete – the student may not have clicked ‘Exit’ The result upload to SNA may have failed. Solution: If an exam crashes near the end of the exam please ensure the students…
Problem: We are unable to see the student’s result when checking the Online Administration System. Cause: If exam has not been finished properly (by clicking exit) the Online Administration System will not receive the result as the exam will still technically be in progress. The exam not finishing properly can be caused by any of…
Problem: The website https://cbe.accaglobal.com cannot be accessed meaning you are unable to start exams. Cause: Communication to the server may be blocked – this could be caused by a firewall. Solution: Check you have access to the internet in general by trying to access another website. Check that your centre has not blocked access the above address –…
Problem: When I am trying to create a token, on the page Book an Exam – Exam Selection, there are no exams visible and I see the message: ‘No examinations meet this criteria’. Cause: You have not been licensed for the current licence period, either because you have not submitted a licence application or your licence is still…
Problem: All our exams have finished, however we can still see active exams on SNA and we cannot see a result on the Online Administration System. Cause: Examiner has lost contact with SNA at the end of the exam. This may cause the results file upload to fail. Solution: Contact the ACCA CBE Team (cbe@accaglobal.com)…
Problem: The below error message is showing on Examiner. Cause: Your centre’s licence has been suspended. Solution: Please contact the ACCA CBE Team (cbe@accaglobal.com).