Problem:

When I am trying to create a token, on the page Book an Exam – Exam Selection, there are no exams visible and I see the message: ‘No examinations meet this criteria’.

Cause:

You have not been licensed for the current licence period, either because you have not submitted a licence application or your licence is still pending for outstanding items.

Solution:

Please submit your licence application now – if you have not already done so. If you have submitted your application, please remember that the process takes 4-6 weeks.