Troubleshooting Guide
Problem: During the initial SNA setup there is a message saying that the ResultFiles folder or ResultFilesBackup folder must be a network path. Cause: The path you have selected may be invalid. -OR- SNA requires your ResultFiles and ResultFilesBackup folders to be located on a network path, accessible to all other Client Machines. If your…
The configuration of hardware is covered in the installation instructions provided by ACCA and available through the CBE Lounge. In some circumstances you may see a prompt when you first run SNA that a process is attempting to communicate over your network, and give the option to block or unblock. Any messages relating to SNA,…
Problem: When starting ACCA Examiner, a message appears as shown below: Cause: This can be caused by one of the below issues: ACCA Secure Network Administrator is not running The Set Up Wizard was not successfully completed at Installation, meaning SNA has not been run Multiple installations of CBE Software can mean Examiner is pointing…
Problem: Examiner and SNA will not start as they are unable to resolve the Computer names to their IP addresses. Cause: The Computer Based Exams system requires to resolve IPs from host names. Solution: If your system does not use DNS in the normal manner then your centre IT should set fixed IPs for the…
Problem: I am replacing the file server at my centre. What do I have to do? Solution: To move the file server, we have to unallocate the location that was updated when you installed the CBE Software. To do this, you must contact the ACCA CBE Team (cbe@accaglobal.com) We will then verify your update and make…
Problem: When starting SNA\Examiner, a message appears as shown below. SNA Error Cause: Incorrect regional settings were detected on the machine. Solution: On the machine showing the error message, open system regional settings dialog. This can be accessed by searching Regional Settings in the start menu. You should then set the regional settings as shown…
Question: Is it possible to use the IP address when installing from the share? Answer: This is not possible. You must use the computer name, not the IP address. If you navigate to the share (to install SNA or Examiner) using the IP address of the server then this IP will be placed in the…
Question: Is it possible to run the entire exam system on a single PC? Answer: It is not permitted to run exams in this way. For more information, please refer to the CBE Architectural Overview and System Requirements document provided in the CBE Lounge.
Please ensure you carry out these instructions on the File Server that will hold the ACCA Share Folder. 1. Open a web browser 2. Go to the Online Administration System: http://cbe.accaglobal.com/CBE/coordinator.dll/login?alias=CBE 3. Log in to the Online Administration System using the login details supplied by ACCA to the Examinations Co-ordinator 4. Click CBE Software (exe)…
Problem: When running ServerSetup.exe you get the error message ‘There was an error copying one or more files during the installation. The installation has had to exit’. Cause: Your centre may have a security policy in place that stops applications placing certain file types on the system – for example .exe files. Solution: Consult your…