Problem:
When starting ACCA Examiner, a message appears as shown below:
The connection was attempted to machine: “xx.xx.xx.xx” on the port: “19284”‘. This should show the IP address of your SNA PC.
Cause:
This can be caused by one of the below issues:
- ACCA Secure Network Administrator is not running
- The Set Up Wizard was not successfully completed at Installation, meaning SNA has not been run
- Multiple installations of CBE Software can mean Examiner is pointing to one location, while SNA points to another
Solution:
Please try the below to resolve the issue:
- Check SNA is connected, and running.
- Check you do not have a firewall blocking inbound connections to port 19284 on the SNA PC.
- Ensure Examiner is correctly configured to use the same file share that SNA uses. To do this, check the ‘Start in’ folder path of your Examiner shortcut by right clicking on it and selecting properties. It should contain the network path to your file share, or mapped drive path to the share. This should also be the same for SNA’s shortcut.
- Please note that SNA has to run once to update the IP address/machine name. If you have multiple shares, please choose one and point all of your ‘Start in’paths to the same one.