Troubleshooting Guide
Problem: You get the message ‘You have not been allocated the right to use ACCA’s SNA software’. Cause: SNA is trying to ‘re-register’ your centre with the administration servers. This shouldn’t happen as your ‘registration’ information is held in the SNA configuration file. Solution: Make sure you are entering the correct login details to SNA…
Problem: The following messages are shown when installing the CBE software: File Server: Examiner: SNA: Solution: Please select Yes and continue with the process as detailed in the installation instructions available on the CBE Lounge.
Problem: During the initial SNA setup there is a message saying that the ResultFiles folder or ResultFilesBackup folder must be a network path. Cause: The path you have selected may be invalid. -OR- SNA requires your ResultFiles and ResultFilesBackup folders to be located on a network path, accessible to all other Client Machines. If your…
Problem: During an exam session the below message is displayed in the information bar on SNA: ‘The following error occurred: “Catastrophic Failure” A detailed error-report has been saved in the error-log’ Cause: An error has occured with SNA communication Solution: Please terminate and re-start SNA. Before terminating SNA please ensure there are no students ready to…
Problem: SNA states that there is no connection to the internet. You are prompted for Proxy settings. Cause: This generally means that SNA could not contact the Online Administration System due to a potential issue with your internet connection. Solution: If you do use proxy servers you will have to configure your installation to allow the SNA computer…
Problem: You are unable to see the Refresh Token Display\Upload Results Buttons when logged into SNA. Cause: This can be cause by Windows Font DPI being set too high. Solution: Try lowering your Windows Font DPI to 96 and restarting SNA. You may wish to ask your Centre IT support for more information.
Problem: When attempting to sign into SNA the following error appears: A problem occurred while trying to log into ACCA’s SNA software. See error-log for details. If problem persists, please contact the ACCA CBE team (cbe@accaglobal.com) Cause: Data Execution Prevention (DEP) could be blocking Examadminclient.exe. Solution: Examadminclient.exe (the executable file for SNA) can be cleared to…
Problem: When attempting to start SNA you see the following error: Cause: The Secure Network Administrator PC has not been able to access the ACCA Share. Solution: Check that you can manually navigate to the ACCA share. Open the CONFIG folder and check that the ACCA_33_0.cfg file is present. Attempt to start Secure Network Administrator…
Problem: When starting SNA you see the error: ‘Cannot load the configuration details. If you are continuing to have problems, please contact support’ Cause: Either the config file has been corrupted or an application which controls network communication. Examples of this software include: Avecto Defendpoint Microsoft Defender Antivirus McAfee Endpoint Security Total Defense Anti-Virus Solutions: Ask your…
Problem: When starting SNA an error meassage states: ‘Config file is Corrupt’ Cause: If SNA PC crashes it can corrupt the config file. Solution: Contact the ACCA CBE Team (cbe@accaglobal.com) to get a new config file.