Problem:

SNA states that there is no connection to the internet.  You are prompted for Proxy settings.

Cause:

This generally means that SNA could not contact the Online Administration System due to a potential issue with your internet connection.

Solution:

If you do use proxy servers you will have to configure your installation to allow the SNA computer to communicate with cbe.accaglobal.com over SSL port 443.

Please contact Centre IT Support, and refer to the Technical information in the CBE Lounge for more information.