Problem:

When starting SNA you see the error:

‘Cannot load the configuration details. If you are continuing to have problems, please contact support’

Cause:

Either the config file has been corrupted or an application which controls network communication. Examples of this software include:

• Avecto Defendpoint
• Microsoft Defender Antivirus
• McAfee Endpoint Security
• Total Defense Anti-Virus

Solutions:

Ask your centre IT support to check your set up to confirm which applications you have installed.

Then create an exception, or whitelist entry, for the following:

• Examadminclient.exe

This will have to be done across your software.

If you cannot resolve the issue, please contact the CBE Team using cbe@accaglobal.com