Problem:

We are unable to see the student’s result when checking the Online Administration System.

Cause:

If exam has not been finished properly (by clicking exit) the Online Administration System will not receive the result as the exam will still technically be in progress.

The exam not finishing properly can be caused by any of the following:

The exam may have crashed near the end.

A crashed exam may not have been restarted and exited properly.

The upload button in SNA has not been clicked.

Solution:

Please try the following to resolve this issue:

Click Upload in SNA.

If the student can still access the exam ensure they have selected to exit.

If the exam result still fails to show in the Online Administration System after 24 hours, you can locate the log file and send this to us for investigation. To locate this, please go to the CBE Share folder on your file server and then to the ResultFiles folder and locate the log file. The file name will contain the student registration number and the exam token details. Please forward on the log file to the ACCA CBE Team (cbe@acccaglobal.com) for further investigation.