Problem:

All our exams have finished, however we can still see active exams on SNA and we cannot see a result on the Online Administration System.

Cause:

Examiner has lost contact with SNA at the end of the exam. This may cause the results file upload to fail.

Solution:

Contact the ACCA CBE Team (cbe@accaglobal.com) to get instructions on how to clear active exams from SNA and upload the results file.