Problem:

After a power cut, SNA shows that there are no tokens to download.

Cause:

When SNA restarts any used or in use tokens will no longer show.

Solution:

Ask the student to login to examiner again and they will be able to resume the exam.

In cases where there is a poor network connection, Examiner may lose contact with the share or SNA.  This will cause examiner to crash but SNA will not show that it has stopped.