Problem:

The below error message shows when a student attempts to start an exam:

Cause: 

This error occurs following a break in network communication when an exam starts.

Solution: 

Once network connection has been established, examiner should be restarted.

If this is an on going issue, please contact your IT team to perform network diagnostics. They may wish to check Network Traffic, Firewall/Anti-virus software potentially impacting performance, the number of results files in your share folder – if there are more than 200, please archive results files from previous versions.