Problem:

The below error message shows when a student attempts to start an exam:

Cause: 

This error occurs following a break in network communication when an exam starts.

Solution: 

If this is an on going issue, please contact your IT team to perform network diagnostics. They may wish to check Network Traffic, Firewall/Anti-virus software potentially impacting performance, the number of results files in your share folder – if there are more than 200, please archive results files from previous versions.