This error can be caused by either an issue with the token or poor connection between SNA/Coordinator and Examiner.

Solution

Ensure you have no exams running and try the following:

Fully terminate and restart SNA and download the tokens again. Attempt to start the exam again

Restart Examiner and attempt to start the exam again.

If the issue has not been resolved, please attempt to generate a new token for the student.

If you cannot resolve the error, please contact the CBE Team – cbe@accaglobal.com