Problem:

When trying to start an exam you see the error message ‘A general error has occurred – 0026 (a)’

Solution:

The centre user should ensure they are using the correct user login details when signing in to SNA – if you log in as an invigilator when trying to start exams you will receive this error message. 

If this does not resolve the issue , please contact the ACCA CBE Team –cbe@accaglobal.com