Problem:

A connection error occurs when Examiner is no longer able to read or write to the result files.

Cause:

This typically happens because of local area network failures. It may also be caused by permission problems with the share folder.

Solution:

If a student sees a Network Connection Error as shown above, click the Exit button, check your network connection and restart examiner to resume the exam.

To check network connection:

While logged into the Examiner PC as a student user:

Browse to the results storage folder

Right click and select New text document.

Open new text document and enter some text

Save and close the document

If you see an error from Windows during any of the above steps please contact centre IT Support Staff to resolve the issue.

Please note – IT Staff should refer to the Sharing and Security Section of the installation instructions.