Problem:

Examiner is displaying the error message below:

Cause:

This error may have been caused by any of the reasons below:

• A token has not been created for this student
• The created token is not time valid
• The created token has not been downloaded in SNA

Solution:

Check the date and time on the token to ensure this information is correct

Ensure student is active, and has entered correct log in details

Click Refresh Token Display on SNA to download the token