Problem:

At the end of an exam, Examiner shows the error – ‘SNA request timeout’ and the student cannot see their score.

Cause:

SNA has lost communication with the network.

Examiner should have still been in communication with the share (If SNA and the share are on the same computer, you would see a different error message)

Solution:

Establish that SNA is back on the network, and attempt to upload the results. Check the Online Administration System for these results and if they have not uploaded then please contact the ACCA CBE Team (cbe@accaglobal.com).

In these cases, you may be asked to provide the exam log file – if you can locate this please include a copy when you contact the CBE Team.