Problem:

We cannot print the student’s provisional result notification.

Solution:

Ensure all examiner machines are connected to a printer – Printers cannot be configured while Examiner is running

A copy of the Certificate/Provisional Result Notification is available via the Online Administration System once the result has been uploaded in SNA.

To print the Provisional Result Notification, please follow the instructions below:

Go to Data Review and Management/Students, double click on the student’s name, click the Results link in the top right hand corner then click the appropriate Certificates link on the right hand side and print.

Please note, we recommend that a Web System Test is carried out before each exam session to ensure the system is working correctly.