Problem:
An Examiner machines crashed and the student’s access token will not allow a restart. You may see the message – ‘no available examination’.
Cause:
If Examiner crashed due to loss of network, then SNA may not know that the exam stopped and will prevent any new access to the exam.
Solution:
You can only restart an exam if the token shows as disrupted on SNA.
Please try the following to resolve the issues:
- Check the token state on SNA
- If the token is active, and other exams are running as normal, restart SNA
- Refresh the token display and check that the token now shows as disrupted. If the token is disrupted, please restart the exam
- If the token remains active, restart the Examiner PC and refresh the token display
- If the token updates to disrupted please restart the exam
If you still cannot restart the exam, please create a new token for the student.
If this happens, we can consider crediting the token. To allow us to consider your request, please contact cbe@accaglobal.com with the following information:
- ACCA Registration Number
- Student Name
- Exam
- Exam Date
- Date the token was created
- Token Number