Problem:

An Examiner machine shows the error below:

Cause:

SNA is not running.

Communication between ACCA Examiner and SNA has been stopped.

Solution:

To resolve this, ensure your SNA machine is on and SNA is running.

Then check that port 19284 is not blocked by any firewall or anti-virus software.

Your centre IT staff can try to ‘PING’ the SNA computer from the Examiner machine, from DOS.

You should then check the SNA computer and find out what its IP address is, and ensure that the IP address matches the one Examiner is stating it expects to find.

If the IP addresses are different, this is a DNS issue and not an issue with the CBE Software.  In this instance, your IT department should resolve DNS issues before the exam can resume.