Problem:

Not all questions are presented to a student during the exam.

Cause:

This normally happens if an exam has been restarted – for example, if there has been a power failure which has caused Examiner to crash. This means the full question list could not be generated causing the student to only see some of the exam questions.

Solution:

The student may have to resit the exam, however we can check to see if the student has passed the exam in the time they had.

Contact the ACCA CBE Team (cbe@accaglobal.com) to provide full details, including the following:

• ACCA Registration number
• Student name
• Exam
• Exam date
• Date token was created
• Token Number(s)
• Log file for exam

Please also advise if the answer selection was available to the student.