Problem:

The Server which holds our ACCA CBE Share has crashed during an exam sitting and when we try to restart exams Examiner gives a communication error.

Cause:

Examiner constantly writes to a primary result file and a backup result file.  If your file server is no longer able to allow student PCs to write to the share, then Examiner will give an error.

Solution:

You must resolve issues with your file server first – wait until the file share comes back online before attempting exams, and make sure that SNA is working correctly.

Students will be able to restart their exams within 2 hours, providing they have been kept under exam conditions.