Problem:

When we start examiner, we see one of the following error messages:

‘Access Violation at address’

or

‘Examiner has encountered an error and had to close’

Cause:

This generally happens when  Examiner cannot read the Config file or modify files in the results\resultsbackup folder.

Solution:

Check that the permissions to your file share are configured correctly. You may wish to ask your Centre IT Support to help with setting permissions.