Problem:

An Examiner machine has frozen on a white screen and the student cannot move around the exam or answer questions

Cause:

This can happen when network is lost and the ACCA CBE share cannot be written to.

Solution:

Try using CTRL+ ALT + DEL to show Task Manager and close Examiner.exe and DALI.exe.

Most computers will shutdown if you push the power button once, if this doesn’t work please push and hold the power button for 4 seconds.

Before starting the exam, please ensure that the network issues are resolved.

Ask the student to restart Examiner and select the same exam – the exams should show ‘in progress’.