Troubleshooting Guide
Problem: At the end of an exam, Examiner shows the error – ‘SNA request timeout’ and the student cannot see their score. Cause: SNA has lost communication with the network. Examiner should have still been in communication with the share (If SNA and the share are on the same computer, you would see a different…
Problem: When starting ACCA Examiner, a message appears as shown below: Cause: This can be caused by one of the below issues: ACCA Secure Network Administrator is not running The Set Up Wizard was not successfully completed at Installation, meaning SNA has not been run Multiple installations of CBE Software can mean Examiner is pointing…
This error can be caused by any of the issues outlined in the error message. Please use the information below to help diagnose and resolve the issue. ACCA Secure Network Administrator is not running. Ensure you have started SNA, logged in and that the connection is still active. Open Task Manager using CRTL+ALT+DELETE and check…