Troubleshooting Guide
Problem: Examiner is displaying the error message below: Cause: This error may have been caused by any of the reasons below: A token has not been created for this student The created token is not time valid The created token has not been downloaded in SNA Solution: Check the date and time on the token…
Problem: There are regular problems with the student PC’s while students are sitting exams. Cause: The Examiner computer keeps losing communication with the share. If it is affecting many students then it is likely to be the fault of your router or the server itself disconnecting from the network. Solution: If the CBE system is…
Problem: Some exams last longer than 2 hours. Cause: Students are given 2 hours of exam time – exam time is counted as the time taken to answer questions. To ensure fairness this time limit is only on time taken to answer questions. Any time taken to move from one question to another is not…
Problem: During installation, you get the error message: ‘examadminclient.exe is running. Please close this before starting installation’ -or – ‘examiner.exe is running. Please close this before starting installation’. Cause: You have SNA or Examiner running on other PC(s). Another user is running SNA or Examiner on the same machine on another session. Solution: Please shut down the relevant program(s) and…
You should carry out a Web System Test before each exam session to ensure your CBE Software is operating correctly. A web system test must be carried out on each student workstation to ensure that all software has been installed properly. You can also use this to ensure that SNA and Examiner are operating as…
Problem: The access token has expired. Cause: When you set up access tokens, you select a Start Date & Time. If you do not start the exam during the time the token is valid the token will expire. You will be unable to see the exams in the ACCA Secure Network Administrator, and the students will…
Problem: The following messages are shown when installing the CBE software: File Server: Examiner: SNA: Solution: Please select Yes and continue with the process as detailed in the installation instructions available on the CBE Lounge.
Problem: The installation instructions state that ‘communication port 19284 needs to be opened’. Does this have to be done on all workstations used for the exams? Solution: No, only the computer running SNA is required to have port 19284 open. This is vital to allow SNA to receive calls from the Examiner PCs.
Problem: The Server which holds our ACCA CBE Share has crashed during an exam sitting and when we try to restart exams Examiner gives a communication error. Cause: Examiner constantly writes to a primary result file and a backup result file. If your file server is no longer able to allow student PCs to write…
Problem: Student is encountering difficulties when using magnifier. Cause: Magnifier can only be used in full-screen mode. Solution: To resolve this, please select full-screen mode from magnifier toolbar. You can also use keyboard shortcut to switch to full-screen mode: CTRL+ALT+F. Full Windows Magnifier intructions for Students and CBE Centres are available on the CBE Lounge.