Troubleshooting Guide
Problem: When starting SNA you see the below error: Cause: When SNA starts it generates a unique value based on the hardware of the machine it is running on. If any or all of these components change a different value is generated. Centres can only have one version of SNA installed, if you change your…
Problem: SNA gives the following error message: Cause: This error is shown because the CBE system currently requires TLS 1.2 to be enabled in the Internet browser of the SNA PC. Please follow the instructions below to enable this. Solution: Log into the Online Administration System using Internet Explorer – please note, this must be…
Problem: The File Share serving your Student PC’s and SNA has been moved or renamed. Examiner gives you the error below: Cause: The shortcuts to run SNA or Examiner specify the location they expect to find the Config, ResultsFiles, and ResultsFilesBackup folders. Solution: You will have to reinstall Examiner and SNA from the new location.…
Problem: When attempting to upload results SNA shows the following error dialogue Cause: The Result File you are attempting to upload cannot be found in the resultfiles or resultfilesbackup folders. Solution: Please follow the instructions on the screen to help you locate the file.
Problem: All our exams have finished, however we can still see active exams on SNA and we cannot see a result on the Online Administration System. Cause: Examiner has lost contact with SNA at the end of the exam. This may cause the results file upload to fail. Solution: Contact the ACCA CBE Team (cbe@accaglobal.com)…
Problem: When running SNA for the first time, I am told that the ResultFiles Folder / ResultFilesBackup Folder must be a Network Path. Cause: SNA requires your ResultFiles and ResultFilesBackup folders to be located on a network path, accessible to all Client Machines. The system automatically stores ResultFiles folder to the drive holding your CBE server…
Problem: Starting SNA gives the following error: Cause: SNA is unable to contact cbe.accaglobal.com. Solution: Terminate and then restart SNA. If the issue is not resolved please contact the ACCA CBE Team (cbe@acccaglobal.com) for support.
Problem: You are seeing the below error message when logging into SNA. This error can be caused by any of the issues outlined in the error message. Please use the information below to help diagnose and resolve the issue. ACCA Secure Network Administrator is not running. Ensure you have started SNA, logged in and that…
Problem: You are seeing the below error when logging into SNA – This error can be caused by any of the issues outlined in the error message. Please use the information below to help diagnose and resolve the issue. ACCA Secure Network Administrator is not running. Ensure you have started SNA, logged in and that…
Problem: You are seeing the below error message when accessing SNA: This error can be caused by any of the issues outlined in the error message. Please use the information below to help diagnose and resolve the issue. ACCA Secure Network Administrator is not running. Ensure you have started SNA, are logged in and that…