Troubleshooting Guide
Problem: The message ‘Results folder not verified’ appears when starting Examiner Cause: SNA sets the Results Folder to a ‘verified’ state in the configuration file when it first starts. Either SNA has not been started or SNA and Examiner are not pointing towards the same share. Solution: Ensure that you have started SNA without errors, prior to…
Problem: The number of exams which can run at one time appears to be limited. Examiner gives ‘…’config file not found’ errors after a certain number of students attempt to sit exams. Cause: When creating the share, the maximum number of users may have been set at a specific value. Solution: View the properties of your share…
Problem: When the student tries to start an exam, the error message ‘You should be running with V33 but are attempting to run with V32’ appears. Cause: You have not updated your CBE software to the current version. If you have the updated version of the software and have updated the Examiner software but are trying to run…
Problem: When trying to run exams we find that we can only run a certain amount at the same time – this is usually around 10 exams Cause: Microsoft limits the number of connections to a desktop computer operating system. Solution: Please refer to CBE Minimum System Requirements page 5. “… Windows 7 only natively…
Problem: Examiner can no longer communicate with SNA following Microsoft Windows update(s). Cause: Port 19284 is no longer open on the SNA PC – this port should be opened as outlined in the SNA system specification. Solution: Ensure the firewall rules on the SNA PC include an exception for port 19284. For more information, please…
Problem: When starting Examiner the below error message is shown: Cause: The user that is logged onto the PC running Examiner does not have sufficient rights to access the config file. Solution: To resolve this issue, please check the following: Have Share permissions been set correctly? Have File permissions been set correctly? Is the user…
Problem: SNA is unable to upload a result even when the token line is highlighted blue. Cause: Examiner may still be running, stopping the associated result file being uploaded. Solution: Examiner will continue to have a lock on the result file until it has been exited and the student is back on the desktop screen…
Problem: We have reinstalled Examiner, and now the Examiner shortcut on the desktop and/or quicklaunch do not work. Cause: Shortcuts are used to launch Examiner and must be configured correctly. They contain path information pointing to the location of your file share. This information is located in the start in path. Any shortcuts previously placed…
Blocked Processes error states that ‘Microsoft Outlook’ is running when Outlook is either closed or not even installed on the Examiner PC Problem: When starting Examiner, a blocked processes error states that ‘Microsoft Outlook’ is running when Outlook has either been closed or is not installed on the Examiner PC. Cause: Certain programs, such as…
Problem: We cannot print the student’s provisional result notification. Solution: Ensure all examiner machines are connected to a printer – Printers cannot be configured while Examiner is running A copy of the Certificate/Provisional Result Notification is available via the Online Administration System once the result has been uploaded in SNA. To print the Provisional Result…