Troubleshooting Guide
Problem: When starting ACCA Examiner, a message appears as shown below: Cause: This can be caused by one of the below issues: ACCA Secure Network Administrator is not running The Set Up Wizard was not successfully completed at Installation, meaning SNA has not been run Multiple installations of CBE Software can mean Examiner is pointing…
Problem: An Examiner machines crashed and the student’s access token will not allow a restart. You may see the message – ‘no available examination’. Cause: If Examiner crashed due to loss of network, then SNA may not know that the exam stopped and will prevent any new access to the exam. Solution: You can only…
Problem: Examiner gives an error stating that blocked processes are running. Cause: Examiner has a list of software which is not permitted to be running before or during the exam, to improve security. Solution: If a student receives this error then they must close the stated programs before running Examiner. To close these – open…
Problem: An Examiner machine shows the error below: Cause: SNA is not running. Communication between ACCA Examiner and SNA has been stopped. Solution: To resolve this, ensure your SNA machine is on and SNA is running. Then check that port 19284 is not blocked by any firewall or anti-virus software. Your centre IT staff can…
Problem: Students are not seeing all images during an exam. Cause: This is related to problems with the installed Examiner software Solution: To resolve this, please reinstall examiner to the affected machines. It is also important to note that leaving examiner running when no one is sitting an exam may cause an issue with images.
Question: Is it possible to run the full exam system on one server and remote onto the server to carry out exams? Answer: ACCA do not allow exams to be held in this way – remote Desktop is a blocked process . For further information, please refer to the CBE Architectural Overview and System Requirements…
Please ensure you carry out these instructions on the File Server that will hold the ACCA Share Folder. 1. Open a web browser 2. Go to the Online Administration System: http://cbe.accaglobal.com/CBE/coordinator.dll/login?alias=CBE 3. Log in to the Online Administration System using the login details supplied by ACCA to the Examinations Co-ordinator 4. Click CBE Software (exe)…
Problem: The Examiner PC cannot see the SNA PC, or similarly the SNA PC cannot see Examiner PC. Solution: Ensure that Network Discovery is enabled on all PCs used for conducting CBE. You can do this by accessing the Network and Sharing Centre, this is generally in the Control Panel. You can then select the…
Problem: Not all questions are presented to a student during the exam. Cause: This normally happens if an exam has been restarted – for example, if there has been a power failure which has caused Examiner to crash. This means the full question list could not be generated causing the student to only see some…
Problem: An Examiner machine has frozen on a white screen and the student cannot move around the exam or answer questions Cause: This can happen when network is lost and the ACCA CBE share cannot be written to. Solution: Try using CTRL+ ALT + DEL to show Task Manager and close Examiner.exe and DALI.exe. Most…